Welfare Benefits Advisor

Welfare Benefits Advisor Chelmsford and/ or SouthendPermanentFull-TimeWe are looking for a Welfare Benefits Advisor to provide housing benefit and other benefits advice to residents and employees, to maximise residents'' income and increase their ability to afford and sustain their tenancy.What you''ll be doingProvide specialist welfare benefit advice / debt counselling to customers and prospective tenants to maximise their income exploring charities and grant funding.Establish and maintain effective working relationships with local authorities'' Housing Benefits and Government departments, where appropriate.To assist applicants with completion of Housing Benefit claims, universal credit and other welfare benefit applications and estimate their likely entitlement.Retain a working knowledge of the Housing Benefit, Universal Credit and other welfare benefits system to reflect updates / changes etc.Ensure detailed records are kept of communications with customers and compile monthly performance indicators.What we are looking forFull driving licence and access to a vehicle for work purposes.Background in Housing Benefit or welfare rights and Universal Credit.Experienced in dealing face to face with vulnerable households, preferably with experience of visiting customers in their homes.Ability to work flexibly to manage conflicting priorities.Good negotiation, networking and influencing skills.Please note the office expectancy of this role is as follows: This role can be based at ..... full job details .....