Welfare Benefit and Money Advice Officer

Welfare Benefit and Money Advice Officer Widnes £40,246 (Pro rata £24,148) Part Time, 3 days per week (22.2 hours total) Duration: Permanent Here at Halton Housing, we are looking for an experienced Welfare Benefit and Money Advice Officer to work across our vibrant organisation. What You''ll Do: Manage welfare benefit and money advice enquiries, providing practical support tailored to customers'' individual needs. Support customers with benefit claims and applications, helping to maximise income, maintain housing costs and reduce the risk of rent arrears. Identify debt and financial issues, offering advice, referrals, grant application support and signposting to relevant services. Manage casework from initial enquiry through to resolution, maintaining accurate records and achieving service targets. Keep up to date with changes in welfare benefits, housing and money advice to ensure customers receive accurate and effective support. Build positive relationships with internal teams and external partners, promoting services, sharing knowledge and helping customers access the right support at the right time. What You''ll Need: Experience providing welfare benefits advice in a housing-related setting, including support with appeals and customer engagement through a range of channels. Experience managing casework and maintaining accurate records using case management systems. Good working knowledge of welfare benefits legislation, regulations and DWP/JCP processes. ..... full job details .....