Welfare Administrator

Welfare AdministratorLocation: Hybrid (Office based in Stone and Home Working)Salary: 26,230 per annumContract: Full-time, Permanent Make a real difference in people''s lives. Our client believes in doing things the right way - with compassion, fairness, and respect. As a certified Great Place to Work , they are proud of the supportive culture they have built and the positive impact they make every day. We''re now looking for two Welfare Administrators to join their team. This is a vital role supporting vulnerable customers, ensuring they receive the understanding, care, and tailored support they need throughout their journey. If you''re empathetic, organised, and passionate about helping people, this is a role where you can truly make a difference. What you''ll be doingIdentifying and assessing vulnerable customers in line with policy, regulatory guidance, and industry best practice.Acting as the primary point of contact for welfare-related cases, providing sensitive, professional communication across phone and written channels.Managing vulnerable case arrangements from referral through to resolution, ensuring accurate, audit-ready records.Applying appropriate support measures, including Breathing Space and safeguarding provisions.Overseeing the Welfare Team inbox, triaging and responding to enquiries within agreed service levels.Handling inbound calls from customers and internal colleagues, offering clear, supportive guidance.Producing regular and ad-hoc reports on ..... full job details .....