Welcome Host

Job title: Customer Service Agent (Welcome Host/Arrivals Warden/Silver Zone Host)Location: Bristol Airport Pay: 14.51 per hour (Awaiting pay increase)Status: Agency workerHours of work: part-time and full-time, weekdays and/or weekends, variable shift patterns. These are long-term assignments with some of our staff working year-round, year on year.Mego is contracted by Bristol Airport to supply staff across the airport in a variety of customer facing roles. We are now ramping up for the busy summer months and need to recruit more Welcome Hosts, Arrivals Wardens and Silver Zone Hosts to strengthen our existing teams.These are very important customer-facing roles as you''ll likely be the first face passengers see after they''ve landed or when they are arriving at, or departing from, Silver Zone Reception. These roles involve either guiding passengers arriving back at the terminal building to the appropriate entrance and directing them to passport control or welcoming them to the Silver Zone Reception and helping them through the key drop off and collection process. To work in one of these customer service roles you''ll need to:Have really good customer service skills and a warm, welcoming, empathetic personality.Be able to talk confidently with passengers when answering their questions and providing guidance and advice.Be able and willing to exert control over large numbers of passengers as they embark or disembark from busses taking them to/from aircraft.Be able and willing ..... full job details .....