£13.29 per hour
About the Role
As a Weekend Call Centre Advisor in Leicester, you will serve as the first point of contact for customers, handling their orders, enquiries, and complaints via the helpline. Working within the logistics and transportation sector, your duties include liaising with delivery drivers to ensure smooth communication and resolving issues related to delivery restrictions or property access. You will refer complex matters to the appropriate teams as needed. This part-time role offers £13.29 per hour and provides a potential route to a permanent position for the right candidate. You will need strong communication skills and a customer-focused approach to succeed in this role.
Job Description
Our Client has an opportunity for a Weekend Call Centre Advisor.
Working in a location in Leicester you will be the first point of contact for the Customer dealing with their orders / requests.
Great place to work, could have the opportunity for the right candidate to progress to a Permanent position.
Job Role:
Communicating with the Customer, receiving calls to the helpline and dealing with customers’ orders and with enquiries and complaints.
Will be working within the Logistics and Transportation side of the business, liaising with customers and delivery drivers ensuring that communication flow is smooth, and customer orientated.
Arranging with any issues in regard to restrictions regarding delivery, access to property etc.
Referring on any complex matters when necessary.
Requirements:
Must have excellent Customer Service Skills, and be a great communicator.
Call Centre Experience is a Must.
Great attention to detail.
Must be able to drive and have access to own vehicle.
Days: Saturday + Sunday
Hours: 11:00 - 19:00
Please contact Michelle on 01509 213000 or email michelle.alburey@pertemps.co.uk
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