Web Support Analyst

Web Support AnalystEast Sussex 28,000 + depending on experience Are you passionate about technology and customer support? Do you thrive in dynamic environments where your skills can make a difference? Our client is looking for a Web Support Analyst to join their vibrant Web Support team! This is a fantastic opportunity to contribute to enhancing online services and making a real impact on customer experiences.What You''ll Do:As the primary point of contact for customer web and NCompass (our bespoke EPOS solution) related support, you will:Provide Support: Deliver second-line support for web, NCompass, and integration-related queries via phone and email, ensuring customer satisfaction.Resolve Issues: Investigate and resolve operational issues affecting customer websites and connected systems, using your analytical skills.Utilise Your Skills: Diagnose faults and analyse data using system tools, application interfaces, and SQL queries.Collaborate: Work closely with the Web Manager to escalate defects, development requirements, or infrastructure issues as needed.Operational Excellence:Your role will also involve ensuring the smooth operation of the internal NCompass platform: Make Changes: Perform site-by-site configuration and operational adjustments to meet customer requirements.Implement Updates: Execute controlled front-end changes using HTML, CSS, and JavaScript where applicable.Follow Procedures: Carry out defined server or environment tasks in accordance with documented ..... full job details .....