Web Customer Support and Product Specialist £27k

Are you passionate about delivering outstanding customer service and helping customers get the very best from their website and software? If so, we''re recruiting for the perfect Permanent position for you. Our client would like to recruit a professional, proactive and customer-focused individual to join their team as a Web Customer Support and Product Specialist. Reasons to work at this company: Village locationBeautiful farm house and studioAlpacas on siteCountryside walks on your lunch breakFriendly, energetic, technical teamExcellent trainingCareer development available20 days annual leave plus a day off for your BirthdaySummer and Christmas events Please find all the details below: Job title: Web Customer Support and Product Specialist Hours: Monday - Friday, 9am - 5:30pm with 1 hour for lunch Salary: 26,000 - 27,000 Location: Near Sellindge, your own transport is essential due to the location of the company The role: In this varied role, you''ll be the first point of contact for customers, providing expert support, product guidance and training, while working closely with internal teams to continually improve the customer experience. Your key responsibilities would be to: Serve as the first line of support for customer enquiries via phone, email, and online support channels.Troubleshoot software and application issues, resolving routine queries efficiently and professionally.Gather and document detailed information for more complex technical issues before escalating ..... full job details .....