Waterlink Scheduling Support

Summary:As a Waterlink Scheduling Support, you''ll be responsible for coordinating with customers and field teams to ensure the timely completion of work.This includes scheduling appointments, managing workloads for field staff and contractors, and preparing daily work packs.You''ll also be in charge of organising and closing out street-work notices to meet deadlines and avoid financial penalties.The role involves liaising with various internal departments and plumbers to address customer needs and resolve complaints.A key part of your job is to monitor and manage operational workloads using various systems, ensuring all scheduling tools are kept up to date and all completed work is quality-checked.Additionally, you''ll report on performance metrics related to highways, commercial conversion, and new connections.Main responsibilities:To co-ordinate works with customers ensuring they are kept up to date with any changes or variations that occur.Assigning field staff work based on operational and commercial requirements, work priorities and field team workloads.Preparation of daily work information packs for contractors, gangs and plumbers.Ensure all scheduling tools used are up to date with team briefs, training, annual leave so ensuring accurate schedules of customer appointments and management of resource.Organise reinstatement to meet deadlines set by customers and Street-works notices.Arrange and close street-work notices inline with Highway requirements preventing ..... full job details .....