Warrenty Manager

We are currently recruiting for a-Warranty Manager-to join a well-established manufacturing organisation operating within a highly technical engineering environment.

This role will be responsible for managing and coordinating-warranty service requests for newly delivered products, acting as the key point of contact for customers while ensuring issues are resolved efficiently and professionally.

The successful candidate will work closely with internal departments, suppliers and subcontractors to investigate warranty claims, coordinate solutions, and identify root causes to support ongoing improvements in product quality and production processes.

This is an excellent opportunity for someone with-strong technical systems knowledge and experience within a complex manufacturing or engineering environment.

Key Responsibilities

• Act as the-first point of contact for warranty service requests-relating to newly delivered products.

• Coordinate-labour, materials, subcontractors and other resources-to resolve technical issues.

• Maintain clear communication with customers, providing-updates on progress and managing expectations.

• Manage and process-warranty claims, identifying opportunities to recover costs from suppliers or subcontractors where applicable.

• Liaise with-Quality and Supply Chain teams-regarding supplier performance and recurring issues.

• Work collaboratively with internal departments to-identify root causes of warranty issues-and support improvements in production processes.

• Utilise-structured problem-solving tools (such as 8D)-to identify and implement long-term solutions.

• Monitor and track-warranty costs, producing reports when required.

• Provide occasional-out-of-hours support-where required to ensure urgent issues are resolved.

Requirements

Knowledge

• Strong knowledge of-complex mechanical and electrical systems.

• Understanding of-integrated technical systems and manufactured equipment.

• Experience working with-multi-disciplinary engineered products-is advantageous.

Skills

• Excellent communication and interpersonal skills, particularly in-customer-facing environments.

• Strong organisational skills with the ability to-manage multiple tasks and priorities.

• Analytical mindset with strong-problem-solving capability.

• High attention to detail.

• Strong IT skills including:

  • Microsoft Excel

  • Microsoft Word

• Ability to work effectively within a-fast-paced operational environment.

Experience

Experience working within a-manufacturing, engineering or technical production environment.

Practical experience supporting-complex technical products or systems.

Experience managing-technical warranty issues or aftersales support-is beneficial.

Qualifications

No specific formal qualifications required, although-relevant technical or engineering experience is essential.

Personal Attributes

Professional and confident communicator.

Strong relationship-building skills with customers, suppliers and internal teams.

Self-motivated with the ability to work independently.

Methodical and structured problem-solving approach.

Reliable with strong organisational and time management skills.

Other Requirements

Full UK driving licence.

Willingness to travel between sites or customer locations when required.

Benefits

25 days annual leave per year

Employer pension contribution

Company sick pay scheme

Death in service benefit

Cycle to Work scheme

Employee Assistance Programme

Stable permanent role within a well-established engineering organisation

Stable permanent role within a well-established manufacturing organisation