Warranty Controller/Parts Advisor

Warranty Controller/Parts Advisor Abergele Full Time Competitive Salary, DOEOur client is an established multi-franchised dealership with a strong focus on outstanding customer experience, building long-lasting relationships with its customers and employees based on trust and integrity.Working alongside a team of experienced professionals who are passionate about cars, motorhomes and caravans, they are renowned for providing outstanding customer service levels. The company specialises in new and used car sales across a variety of franchises, as well as offering genuine parts and accessories, vehicle servicing and repairs for vehicles, motorhomes and caravans.Due to continued business growth and success, they are looking for a talented and enthusiastic Warranty Controller/Parts Advisor to work in their busy multi-franchise aftersales department.The RoleThe main aim of the Aftersales Department is to maximise utilisation, productivity and efficiency KPIs whilst maintaining high standards of customer care and working within specific targets and budget guidelines.Key Responsibilities Answer all aftersales queries and book service and repair work into the diary.Work closely with a team of experienced professionals to control the flow of work through the workshop. RequirementsThe ideal candidate will have a proven customer service background with the ability to work well within a team.You should have a solid understanding of vehicle aftersales repairs and maintenance needs. With ..... full job details .....