Warranty and Product Support Coordinator

Warranty and Product Support Coordinator Portsmouth Permanent Full Time 35,000 An exciting opportunity is available for a Warranty and Product Support Coordinator to join a growing aftersales team within the construction, quarrying, recycling, Industrial and material handling sectors. This role is responsible for managing the full warranty administration process, ensuring equipment registrations, warranty claims, recoveries and supporting documentation are completed accurately and in line with manufacturer requirements. Working closely with internal teams, dealers, customers, suppliers and OEM partners, the successful candidate will help maximise warranty recovery, improve processes and deliver excellent customer and dealer support throughout the equipment lifecycle. Key Responsibilities Warranty Management Manage the end-to-end warranty process, including registrations, claim submissions and recoveries. Review documentation and verify warranty eligibility before claim submission. Prepare, monitor and resolve warranty claims with manufacturers and suppliers. Maintain accurate warranty records, audit trails and reporting. Support warranty invoicing, reconciliations and KPI reporting. Assist with product campaigns, recalls and technical service updates. Product Support and Administration Provide administrative support to the wider Product Support team. Assist with service cases, customer queries and system updates. Support service contract administration, quotations and ..... full job details .....