Warranty Advisor

Benefits:

• Access to Car Scheme
• Supportive and professional working environment
• Opportunity to work with a multi-franchise dealership
• 22 days holiday plus your birthday off

About the Role:

We are currently seeking an experienced and organised Warranty Advisor to join client''s busy multi-franchise workshop team. You''ll be working across multiple vehicle franchises, supporting the wider team and ensuring an excellent level of customer service is maintained throughout. This position is Monday to Friday, 08:00am - 17:30pm with some Saturdays mornings.

Key Responsibilities:

• Coordinating customer vehicle collections and deliveries
• Organising logistics for newly purchased vehicle handovers
• Allocating daily tasks to drivers and managing their diaries
• Managing and responding to customer enquiries, resolving issues promptly
• Supporting the aftersales department to a high standard
• Processing and submitting warranty claims in line with manufacturer guidelines
• Handling service-related administration and maintaining accurate records
• Taking and managing customer bookings for the site
• Providing cover for Service Advisor duties during holidays or absence

Key Requirements:

• Previous experience in a Service Administrator or Warranty Advisor role
• Strong knowledge of vehicle warranty processes and service administration
• Excellent organisational and communication skills
• Ability to multitask and work in a fast-paced environment
• A team player with a customer-focused approach

This is a fantastic opportunity for someone with relevant industry experience who is looking to develop their career within a supportive and forward-thinking dealership environment.