Warranty Administrator

Warranty Administrator - St Helens areaFranchised Motor DealershipWe are currently recruiting on behalf of our client, a well-established and highly respected automotive retailer, for an experienced Warranty Administrator to join their Aftersales team. This is an excellent opportunity for a detail-oriented and commercially aware individual to play a key role in ensuring the accurate and compliant administration of manufacturer warranty and goodwill claims, while supporting customer satisfaction and departmental profitability. The RoleThe successful candidate will be responsible for delivering a high standard of administrative and operational support within the warranty function. You will ensure that all manufacturer warranty and goodwill procedures are applied correctly, claims are submitted accurately and within required timeframes, and brand campaign requirements are consistently met.You will work closely with the Service Managers, Technicians, Service Advisors and Manufacturer representatives to ensure full compliance and smooth operational performance. Key ResponsibilitiesWarranty and Goodwill AdministrationSubmit accurate daily warranty and goodwill claims in line with manufacturer guidelines.Monitor daily and weekly warranty reports, identifying and resolving outstanding issues.Ensure all jobs submitted for warranty or goodwill are correctly invoiced and costed.Escalate exceptional cases to the Manufacturer where standard procedures prevent claim submission.Maintain ..... full job details .....