Warranty Administrator - Škoda, Cupra, SEAT

Warranty Administrator – Škoda, Cupra, SEAT
Location: Stirling
Hours: Full Time, Monday – Friday (8:15 am – 5:00 pm)
Salary: £29,000 – £33,300 OTE (dependent on experience and performance)

Join West End Garage – A Leading Škoda, Cupra & SEAT Retailer

West End Garage is a privately owned, independent dealer group established in 1987. With successful operations in Stirling, Edinburgh, and Dunfermline, we are proud to represent the Škoda, Cupra and SEAT brands, delivering consistently high standards of customer service and operational excellence.

We are now looking to recruit an experienced and detail-driven Warranty Administrator to join our Stirling Aftersales team. This is an excellent opportunity for someone seeking a long-term career within a progressive and high-performing dealership group.

What We Offer

• Competitive salary with achievable bonus structure (OTE £29,000 – £33,300)
• Company pension scheme
• Access to employee car schemes
• Ongoing training and development opportunities
• Supportive, team-focused working environment
• Opportunity to be part of a well-established and growing dealer group

About You

• Previous experience as a Warranty Administrator within a franchised dealership (VW Group experience advantageous)
• Strong administrative and organisational skills with exceptional attention to detail
• Confident IT user, including Microsoft Office and dealership management systems (Pinnacle experience desirable)
• Clear communicator with strong interpersonal skills
• Self-motivated, adaptable, and able to work both independently and collaboratively
• Full UK driving licence and right to work in the UK

The Role

Working closely with the Group Warranty Manager, you will support warranty operations across all three sites, ensuring claims are processed accurately, efficiently, and in line with manufacturer standards.

This position is based in Stirling, with close collaboration across our Edinburgh and Dunfermline teams. You will be part of a group-wide warranty function, with flexibility required to provide support across sites during periods of holiday, training, or absence.

Key responsibilities include:

• Processing warranty claims within required timelines and guidelines
• Maintaining accurate records of submissions, credits, and rejections
• Liaising with manufacturers to ensure audit and policy compliance
• Monitoring and managing recall campaigns
• Supporting Stirling, Edinburgh, and Dunfermline sites as required

What’s Next? Click “Apply” today and take the next step in your career with West End Garage.

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