Warranty Administrator

Job Title: Warranty AdministratorLocation: Thame (office-based with hybrid working after probation)Contract Details: Full time, PermanentHours: Monday to Friday, 9:00am - 5:00pm Overtime - Saturday (1 in 4 rota), 9:00am - 1:00pm, paid at time and a halfSalary: 24,000 per annum + overtimeAbout Our Client:Our client is a well-established and customer-focused organisation operating within the automotive and claims sector.Benefits and Perks:25 days holiday rising to 27 with length of service. Additional birthday day off + Buy annual leave schemeHybrid working - up to 2 days per week from home after successful completion of probationPrivate Healthcare upon successful completion of 6-month probationary periodDeath in salary from day oneCritical x salary from day oneAuto-enrolment Pension after 3 months, 5% employee contribution, 4% employer contribution.Supportive and collaborative team environmentComprehensive training and ongoing developmentModern office environmentResponsibilities:Act as the first point of contact for customers, handling incoming calls and emails in a professional and friendly mannerProvide clear explanations of the claims process while ensuring customer enquiries are managed accurately and within agreed timeframesOpen and build claims files, ensuring all relevant information is gathered at first contact and accurately recorded on internal systemsLiaise effectively with Technical Incident Managers and Technicians, keeping them fully informed on current ..... full job details .....