Warehouse Planner

Role Purpose

The Planner will provide accurate and timely administrative support to the Warehouse team, ensuring smooth operations and effective communication with both colleagues and customers.

Key Responsibilities

• Process and manage customer orders in the Warehouse Management System (WMS).
• Dispatch orders and close out job files (including POD and other required documents).
• Run and produce reports for customers and management.
• Maintain accurate filing and archiving of paperwork.
• Update shared files and carry out system checks.
• Support stocktaking activities when required.
• Input vehicle arrivals for customers and collate information for charge reports.
• Update KPIs and other business performance records.
• Escalate any issues, queries, accidents, or incidents in line with company procedures.
• Maintain general office housekeeping and assist with ad hoc tasks as instructed.
• Attend training sessions for new processes and procedures.

Key Outcomes / Measures of Success

• Accuracy and timeliness of data entered into systems.
• Jobs closed promptly and correctly.
• Effective reporting and escalation of issues.
• Compliance with processes and housekeeping standards.

Working Hours & Environment

• Monday to Friday, 08:00 – 16:30.
• Based in a busy office within a large warehouse environment.

Health, Safety & Environment

• Follow all company Health & Safety policies.
• Maintain high standards of personal and workplace safety.
• Ensure colleagues and contractors also comply with H&S procedures.

Person Specification

Qualifications & Experience

• Computer literate – confident using MS Office (Outlook, Excel, Word), email, and databases.
• Good numeracy and literacy skills.
• Experience working in a fast-paced office environment.
• Previous experience in a similar administrative or planning role (preferred).

Skills & Competencies

• Strong attention to detail with a methodical approach.
• Highly organised, able to manage multiple tasks and deadlines.
• Ability to work under pressure and prioritise effectively.
• Self-motivated and reliable with a positive, “can-do” attitude.
• Flexible and a strong team player.
• Good communication skills (written and verbal).
• Professional and appropriate behaviour when dealing with colleagues, customers, and visitors.

Interested! Please call Multistaff on (phone number removed) press option 2 and ask for Freddie.