Warehouse & Logistics Manager

Purpose of Role

Reporting to the Head of Supply Chain, the Logistics & Warehouse Manager is responsible for leading, organising, and optimising all warehouse operations to ensure the efficient, safe, and accurate handling of goods within a leading luxury distributor.

This role oversees the full lifecycle of inventory from receipt and storage through to dispatch while maintaining high standards of quality, productivity, and compliance. The Logistics & Warehouse Manager drives continuous improvement, ensures effective team leadership, and supports the wider supply chain function by delivering reliable stock availability, timely order fulfilment, and cost-efficient operational performance.

Working cross-functionally with procurement and customer service teams, the role ensures the warehouse operates as a well-controlled, service-driven environment that supports overall business objectives.

Key Responsibilities

• Oversee daily warehouse operations and ensure efficient workflow across receipts, storage, and dispatch

• Develop and implement IT system process improvements to increase operational efficiency

• Act as the key point of contact for warehouse inventory systems and transaction queries

• Manage export documentation for overseas shipments and customer collections

• Maintain accurate inventory levels and conduct regular stock checks

• Monitor and manage freight partners to ensure high service levels

• Ensure full compliance with health, safety, and regulatory standards

• Lead, train, and supervise warehouse staff to achieve performance targets

• Coordinate closely with procurement and customer service teams

• Monitor warehouse KPIs including accuracy, productivity, and on-time dispatch

• Manage warehouse layout, space utilisation, and equipment maintenance

• Handle performance reviews, workforce scheduling, and staffing requirements

• Resolve operational issues and escalate where necessary

• Proactively monitor and maintain health & safety standards within the warehouse

• Ensure high standards of quality control and minimise product damage

• Act as key holder with shared responsibility for site security

Experience, Knowledge, Skills, Abilities and Qualifications

Essential:

• Previous experience as a warehouse manager

• IT-orientated with a focus on driving efficiency through systems and processes

• Strong all-round IT knowledge with a desire to improve processes through system use

• Excellent communication skills at all levels

• Strong attention to detail

• Excellent time management and organisational skills

• Strong problem-solving ability

• Experience with inventory management and stock control

• Forklift Licence and experience operating warehouse MHE

• Experience with warehouse automation or WMS systems

Desirable:

• Experience supporting or managing health & safety processes

• Experience in fast-paced environments managing small to medium teams

• Experience with Oracle NetSuite

Monday to Thursday 8am to 5pm and Friday 8am to 2:30pm

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