Vulnerability Specialist

Vulnerability SpecialistLocation: Hybrid working (office based in Birmingham) - typically 2 days in the office per weekShape Brighter Futures with Wesleyan Established in 1841, Wesleyan help trusted professionals-GPs, hospital doctors, dentists, and teachers-secure their financial future. Today, we''re proud to continue that mission with passion and purpose. If you''re looking for a role where your expertise makes a real impact, and you want to work in a culture that values collaboration, innovation, and integrity, we''d love to hear from you.Make a Difference in Customer Outcomes At Wesleyan, delivering good customer outcomes is at the heart of everything we do. Our Customer Outcomes team plays a key role in ensuring vulnerable customers receive the support they need and are treated fairly, consistently, and in line with Consumer Duty expectations. As a Vulnerability Specialist, you''ll help embed Wesleyan''s Extra Support (Vulnerable Customer) Strategy across the business, supporting teams to understand and apply vulnerability principles in their day-to-day activities. This is a hands-on role focused on improving outcomes for vulnerable customers by turning policy into practical action and helping drive positive change across the organisation.Your Impact Here''s how you''ll make a difference:Support the embedding of Wesleyan''s Vulnerability (Extra Support) Strategy across the business, helping teams deliver consistent support for vulnerable customers.Work with ..... full job details .....