VTC Administration Coordinator

Job SpecificationVTC Co-ordinator - Fully On-site (No hybrid working)ExperienceCompetent in using a range of IT/Desktop systemsCustomer service in person and on the telephoneGood communication skillsLogistical, record keeping or stocktaking experience advantageousFirst line support experience advantageousCore taskingTo provide physical face to face specialist technical support to deliver the management of all aspects of conferencing and video services across the Naval estate. To fully manage all booking of conference, meeting rooms and VTC facilities to ensure that maximum and efficient use is made in line with Navy Command direction. To provide management of the complex service (including hardware) delivered to MoD across all relevant conferencing equipment and services. Technically set-up all VTC calls and ensure that the necessary liaison takes place between the VTC Bridging Centre. To provide out of hours technical assistance to scheduled video conferences and on-call support for urgent operational video conference requirements. Full asset management, training delivery, first line support and all associated activities surrounding the Royal Navy''s ROSA allocation. This includes processing requests and raising for internal approval. Physical control of demand, management, issue and return of all MOD managed portable devices within Navy Command. Provide recording and management functions for all Navy Command mobile device transactions including but not limited to mobile ..... full job details .....