https://jobs.co.uk/job/vp-of-customer-service-operations-optimise-talent-ltd--0f86cf33-8f35-41e4-9c53-ad51446fb919 RSS feed for VP of Customer Service Operations at Optimise Talent Ltd. en-gb Fri, 12 Jun 2026 17:59:02 GMT https://jobs.co.uk/job/vp-of-customer-service-operations-optimise-talent-ltd--0f86cf33-8f35-41e4-9c53-ad51446fb919 https://jobs.co.uk/job/vp-of-customer-service-operations-optimise-talent-ltd--0f86cf33-8f35-41e4-9c53-ad51446fb919 Fri, 12 Jun 2026 11:52:24 GMT Location: Manchester | Salary: 100000.00-100000.00 Annual | Type: Permanent | VP of Customer Service Operations Manchester £100,000 Basic + Performance Bonus (circa £15,000) Managing 4 Global Department Heads Reporting directly to the Chief Commercial OfficerI''m recruiting for a VP of Customer Service Operations role with a growing international technology business that supports over 20,000 customers across 11 countries.Whilst this role has responsibility for multiple operational functions, the largest and most significant area is Customer Support/Customer Service. The support function currently represents the biggest team within the remit and is expected to continue growing as the business scales (circa 45 heads currently)Because of that, I believe this could be a particularly interesting opportunity for a Head of Customer Service/leader looking to take the next step into a broader operational leadership role.The successful person will oversee four global functions covering Customer Support, Retentions, Production and B2B Operations, all of which play a key role in customer onboarding, customer experience, customer retention and long-term revenue growth.The business is in a strong position. Customer numbers continue to grow, operational performance is heal... Permanent