Volunteer Support Officer - Part Time

Our Prayerline call takers are all volunteers who have a passion for prayer and an intimate relationship with Jesus that desires them to see breakthrough in people''s lives. This role, as part of our staff team, will ensure that our volunteers as well as our callers have a safe and positive experience of telephone prayer ministry. In order to fulfil this role, you must be computer literate, able to monitor the call management system, analysing dropped calls and call waiting times but also ensuring that volunteers are able to log into and out of the system successfully. You will also need excellent people skills as you will be the primary point of contact should a volunteer have a difficult call and need prayer and support themselves, with escalation to the team leads when necessary. You will also be required to pray for callers should you notice that waiting times are becoming too long. We are looking for someone who can offer us five afternoons per week, working Monday - Friday from 1.00pm - 5.00pm and one Saturday in four working from 10.00am - 6.00pm You will also need to be flexible in offering cover for absences, which could be Saturdays, mornings or evenings. If you have a passion for people and prayer and have the insight to know how data can help sustain and improve our service, then you may be the right fit for this role. This position is currently based at our Broadcasting Centre, Hanchurch Lane, Stoke-on-Trent ST4 8RY and will relocate to Operations Centre, ST6 ..... full job details .....