Volunteer Experience Officer - Poole- up to £30,000-FT/PT

Volunteer Experience Officer - Poole- up to £30,000-FT/PTAre you a customer service professional who enjoys building strong relationships and supporting volunteers and community networks? Do you thrive in a fast-paced, target-driven environment where no two days are the same? We''re looking for a Volunteer Experience Officer to join a busy Volunteer Experience Team on a permanent basis.This role is available on both full-time and part-time hours.What you''ll be doingYou''ll be the first point of contact for volunteers and supporters, providing excellent customer service and ensuring a high level of engagement and satisfaction.Key responsibilities include:Handling enquiries via phone, email, and postSupporting volunteer engagement and stewardship activitiesCoordinating fundraising and event materials and resourcesAssisting with payments, memberships, and general administrative processesProcessing purchase orders, expenses, and supplier paymentsMaintaining accurate records and databasesSupporting event administration and coordination tasksHandling and resolving complaints professionallyWorking collaboratively with internal teamsWhat we''re looking forProven customer service experience (contact centre experience desirable)Strong communication and relationship-building skillsAbility to work in a fast-paced, target-driven environmentExcellent organisation and attention to detailConfident using Microsoft Office, especially ExcelExperience with databases or fundraising/volunteer ..... full job details .....