Volunteer Administrator

Are you organised, friendly, and looking to make a real difference in your community? We are a well established and successful local charity supporting vulnerable people, and we''ve just celebrated our 30th anniversary. As we continue to grow, we''re looking for a Volunteer Administrator to support our work at this exciting moment in our development. You will be joining an incredibly supportive team of staff, volunteers and trustees, many of whom have been here for more than 10 years, working towards our shared mission to enhance the quality of life for our beneficiaries. Your role Brigstowe is seeking a Volunteer Administrator to support our reception and office administration on Tuesdays and Thursdays. Hours: flexible, ranging from one half-day to two full days per week, to be worked on Tuesdays and/or Thursdays The role will include: Front-of-house reception duties, which involves welcoming our clients and showing them to meetings with staff (we work with vulnerable people who are sometimes destitute or in crisis, but you will be supported with this) Answering phone calls and transferring calls to colleagues, and sometimes taking difficult calls or new client referrals Making phone calls to clients to gather their feedback on our services General office administration, including data entry and record keeping Admin for our peer support group - calling members of the group, recording attendance and client feedback, and helping to organise events throughout the ..... full job details .....