Voids Maintenance Officer

Voids Maintenance Officer

Location: 37 Pembroke Road, W8 6PW
Start Date: ASAP
Contract Duration: 3 Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £20.86 per hour 
Job Ref: (phone number removed)

Job Responsibilities

• Carry out all required lock changes and resolve utility meter queries for properties owned by RBKC, ensuring void properties are let safely and efficiently.
• Accurately record and log utilities, including gas and electricity meter information, throughout the void process.
• Resolve any meter queries, including debts on gas or electricity meters, ensuring timely clearance for void work commencement.
• Perform tenancy-ready checks after void work completion and conduct minor repairs as needed, maintaining high standards and effective material use.
• Conduct first lock changes for all void properties, install key safes and codes within a 24-hour KPI.
• Ensure accurate tracking and delivery of keys to appropriate RBKC offices and on-site locations.
• Perform final lock changes post-void works to secure properties for tenancy start dates.
• Record gas and electric meter readings and upload details to the Green Energy Switch Portal for accurate utility calculation.
• Report and raise issues related to damaged meters for replacement.
• Provide construction and trade-based information and support to surveyors and relevant RBKC staff.
• Conduct work-in-progress visits, monitoring and recording performance, standards of work, and health & safety compliance.
• Provide detailed updates and reports to the Void Works Administrator and Void Surveyors.
• Complete a final void checklist post-inspection to ensure properties meet required standards.
• Ensure all keys are returned, logged, and ready for new tenancy sign-ups.
• In the absence of the void surveyor, carry out works in progress inspections and liaise with void contractors onsite.
• Attend occupied voids within the first 12 weeks of tenancy to address maintenance issues raised by residents.
• Carry out weekly flushing of unoccupied voids in line with the council’s legionella process.
• Make accurate records of all inspections using the department’s information management system.
• Ensure contractor work quality meets required technical standards and specifications, securing customer satisfaction.
• Contribute to the development of service plans to meet strategic business goals.
• Provide administrative support to the Voids Team and occasionally to the wider department.
• Collaborate with colleagues across Housing services to improve quality and customer satisfaction for residents.
• Undertake any other relevant duties as required by the Head of Voids & Lettings.

Person Specification

• Demonstrate understanding and commitment to Council policies on Equal Opportunity, Customer Care, and service delivery.
• GCSE pass in English and maths or comparable/equivalent qualifications.
• Extensive experience in maintenance repairs and as a maintenance officer/handy person.
• Knowledge of multiple types of utility meters, including smart and prepayment meters.
• Experience in conducting WIP visits and reporting findings.
• Experience in carrying out pre-tenancy checks.
• Attention to detail and understanding of robust data management importance.
• Strong IT skills and proficiency across the MS suite.
• Clear communication skills and a positive attitude toward collaborative working to resolve complex issues.
• Capable of managing a diverse workload and keeping up to date with multiple tasks concurrently.
• Experience in ensuring properties meet safety and quality standards in line with HHSRS.
• Ability to demonstrate the key behaviours and values of Putting Communities First, Respect, Integrity, and Working Together.

 
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