Voids & Lettings Officer

Voids & Lettings Officer

£31,712.57 per annum

Cambridge, CB24 9ZR

Full-Time

Permanent 

35 hours per week – office based - required to work each day Monday to Friday

What you’ll do

Be responsible for coordinating the voids and lettings process with Housing, Property Services, Contractors, Local Authorities, and Customers to ensure properties are relet within CHS’s agreed targets and with the relevant compliance/safety certification.

Be responsible for co-ordinating mutual exchange process, applications received from customers, liaising with Housing Officers and other landlords to ensure accurate decisions are made within target with the relevant compliance/safety certification received.

Make or recommend changes to make continuous improvements in service delivery, to ensure that services provided offer best value for money and comply with CHS targets and standards.

Ensure the voids, lettings and mutual exchange process meets all regulatory and audit requirements.

Provide effective, accurate and high-quality advice and information to customers making enquiries about a range of housing management issues, including housing and tenancy advice.

About You:

1. Previous experience in an administrative role preferably involving either letting, voids and mutual exchanges.

2. Previous experience of working co-operatively in partnership to deliver services.

3. Experience in contributing to change, reviewing or designing processes.

4. Competent in the use of MS Office packages (including Word, Excel, Outlook).

5. A good working knowledge of computer software applications to provide a range of technical and administrative support.

Closing Date: Midnight Wednesday 30 September 2026

Interview Date: w/c 5 October 2026

What we can offer: 

• Employee discount scheme (retail, leisure, gym membership and fitness equipment)
• Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone)
• Employee Assistance Programme
• Cycle to work scheme (salary sacrifice)
• One day off a year to volunteer for a charity of your choice
• 30 days holiday, increasing to 35 days per annum, inclusive of bank holidays (pro rata for part-time staff), depending on length of service
• Holiday purchase scheme- up to 5 days per annum (pro rata for part-time staff)
• Company sick pay
• 58p per mile mileage allowance
• Refer a friend scheme (£250)
• Contributory pension scheme, which both you and CHS contribute to
• Enhanced maternity and paternity  leave
• Flexible Working Policy
• Flexitime
• Full induction
• Comprehensive free training and development opportunities with paid time off
• Free onsite/nearby parking