Voice Engineer

Job Title: Voice EngineerContract Length: 12 monthsLocation: ChesterWorking Pattern: 3 days per week in the officeAre you a skilled Voice Engineer looking for your next challenge? Join our dynamic team at an innovative organization where your expertise in voice services will be valued and utilized to its fullest! We are on the lookout for a talented Voice Operations Engineer who can support MS Teams and Cisco Enterprise Voice services and make a significant impact on our global voice infrastructure.What You''ll Do: As a Voice Engineer, you''ll play a pivotal role in managing and supporting our core voice services. Your responsibilities will include:Handling all aspects of core voice services and ensuring seamless operation of our global voice infrastructure.Supporting Voice platforms and interconnectivity with Enterprise telephony, Contact Center, and Transport, including managing external carriers.Participating in change and problem management reviews to enhance service reliability.Collaborating with other support teams to swiftly manage, triage, and resolve issues.Must-Have Qualifications: We''re looking for someone with the following experience and certifications:Microsoft 365 Certified: Teams Administrator AssociateProven track record in troubleshooting MS Teams issues and managing interoperability with core voice services like Ribbon SBC and Cisco.Strong experience in managing service issues related to MS Teams Voice, Cisco Enterprise Voice, carriers, and ..... full job details .....