Voice Engineer (Microsoft Teams Voice | Cisco | Ribbon SBC | PowerShell) - Contract

Voice Engineer (Microsoft Teams Voice | Cisco | Ribbon SBC | PowerShell) - Contract Location: Chester (Hybrid - 3 days per week onsite) We are recruiting for an experienced Voice Engineer to join a large-scale enterprise environment, supporting and maintaining a global voice infrastructure with a strong focus on Microsoft Teams Voice and enterprise telephony. This is an excellent opportunity for an engineer with a background in Microsoft Teams Phone, Cisco Voice and SIP/VoIP technologies who enjoys working in a fast-paced production environment, troubleshooting complex voice issues and collaborating with global support teams. Responsibilities Provide operational support for Microsoft Teams Voice and enterprise telephony platforms. Troubleshoot and resolve complex voice, SIP and interoperability issues across Cisco and Microsoft Teams environments. Support core voice services including Session Border Controllers (SBCs), carrier connectivity and enterprise telephony. Investigate and resolve incidents, working closely with infrastructure, network and carrier support teams. Participate in change management, problem management and major incident activities. Monitor service performance and proactively identify opportunities for service improvement. Engage with Microsoft support where required, managing escalations through to resolution. Produce clear technical documentation and communicate effectively with technical and business stakeholders. Essential Skills ..... full job details .....