VM221 - Customer Service Representative

Customer Service Representative£ Month FTCMid Kent (Hybrid working available after training)Monday - Friday, 9am - 5pmMy client, a successful Financial Services company, is looking for a Customer Service Administrator to join their team on a full-time permanent basis. You will be dealing with a high volume of calls each day as well as assisting customers by email.Duties include:Being the first point of contact for the bank''s customers, assisting with all enquiriesSpeaking with customers via phone and emailDealing with complaintsBuilding strong relationships with new and existing customers, providing the best serviceGeneral administrative dutiesTo be considered for this role, you should have/be:Previous customer service experience within a retail or office environmentExcellent customer service skillsComfortable speaking to customers on the telephoneStrong administrative skillsA team playerA good communicator, both written and verbalProficient using IT including Microsoft Office packagesKnowledge of retail banking is not essential but would be a significant advantageMy client is offering a fantastic benefits package and are strong on employee development. The successful candidate will be working in a vibrant office with a real family feel.If you would like to be considered for the role, please submit your CV today! This role is being handled by Holly Ensoll, Recruitment Consultant for Pearson Whiffin Recruitment. Not quite the right role but still looking?Whether you are ..... full job details .....