Visualfiles Support Analyst/Visualfiles Legal Support Analyst

Visualfiles Support Analyst/Visualfiles Legal Support AnalystA fantastic opportunity has arisen for a Visualfiles Support Analyst/Visualfiles Legal Support Analyst to join our leading legal client on a permanent basis.Visualfiles Support Analyst/Visualfiles Legal Support AnalystResponsibilities and Duties:* Develop, maintain, and troubleshoot Visualfiles workflows, templates, and automation processes. * Design, prepare, and manage business reports and dashboards using SQL, Power BI, and Excel. * Provide day-to-day IT support to users, including hardware, software, and application troubleshooting. * Deliver onboarding and refresher training for staff on Visualfiles and other firm-wide IT systems. * Manage and maintain integrations with third-party systems (eg, e-signature platforms, court bundling tools, MOJ Portal). * Collaborate with colleagues to identify process improvements and implement effective technical solutions. Visualfiles Support Analyst/Visualfiles Legal Support AnalystKnowledge, Sills and Experience:* Significant hands-on experience with Visualfiles development and workflow automation. * Proficiency in Power BI and Excel for business reporting and analysis. * Strong problem-solving skills, with the ability to diagnose and resolve system and integration issues independently. * Confident providing IT support in person, by phone, and via email to users of varying technical ability.* Excellent communication and interpersonal skills, with the ability to explain ..... full job details .....