Visitor Services Team Leader

Closing date: 9 th July Visitor Services Team Leader Belfast Zoo, Antrim Road, Belfast Temporary (Approx 12 weeks) £15.82 per hour 37 hours per week This post will involve working shifts between hours of 8am-6.30pm, and will include working weekends and bank holidays. Main Purpose Responsible to the Business Support Officer for the supervision of the front of house operations within the Zoo to deliver a quality, customer focused service. Main Roles and Responsibilities Responsible for the supervision, training and development of any assigned staff including arranging appropriate staffing rotas to ensure effective service delivery and high levels of customer service provision are being met. Responsible for the management of the front of house operations including the management of the shop, reception, admissions and customer bookings. Carry out reception duties at all assigned premises and to deal effectively, efficiently and in a friendly manner with suppliers, visitors, the public, members of council and staff. To issue visitor and contractor passes and to use all supplied systems and services to do so, to give directions when required. Be the first point of contact for any front-line complaints that are received and ensuring that these are dealt with in the appropriate manner and in line with council and departmental policy and procedures. Liaise regularly with other members of zoo staff to ensure that key messages in respect of zoo business are effectively ..... full job details .....