Visitor Services Manager - Box Office

Role Objective: Working with the Visitor Services leadership team, the Visitor Services Manager (Box Office) will lead and support the day to day operations of the Box Office. They will ensure the service is efficient, seamless, and welcoming for all visitors. The post holder will actively promote Kings Place, its diverse programming and activities, leading by example to deliver exceptional customer service. A key focus of this role is the management, development, and motivation of the Box Office team, fostering a friendly, knowledgeable, and service-oriented environment that consistently exceeds customer expectations. Key Duties: Operational: To oversee the effective day to day operation of the Box Office, ensuring that service standards are followed. To acquire and provide product knowledge and accurate information to customers and colleagues. To attend and provide appropriate team briefings prior to events. To act as Box Office Duty Manager prior to performances, as and when required. To assist with other sales and administrative activities as required including dealing with queries, exchanges, gift certificates, complimentary ticket requests, and basic in-house marketing. To attend and assist with the planning of operational, HandS and EDI related meetings to ensure effective operations across all departments. To work alongside the Senior Visitor Services Manager to review all processes, making improvements or recommendations for optimising service and operations. To ..... full job details .....