As Visitor Service Manager you will be joining a family owned and run beautiful rural estate. The estate receives many visitors a year and hosts a wide range programme of events and activities including festivals, weddings, events, children''s events and private parties. The role is full time and permanent working on site in Henley-on-Thames offering a salary of 30,000. This is a customer facing, hands on role where you will be dealing with families visiting the many activities on the estate.Purpose of the role:Reporting to the General Manager, you will be responsible for all the visitor services on the estate. The role is seasonal and, as such, the expectation to work longer hours over peak times such as Easter and Summer holidays, with the expectation to work a six day week, and off peak when the estate is open Saturday and Sunday, a five day working week including weekends, having two days off in the week.Key Responsibilities and for the Visitor Service Manager:Customer facing lead for day to day site operationsInitial point of contact for issues arising throughout the day, escalating where applicableMaintain high standards of service in all operation and retail areasDealing with any customer feedback promptlyEnsure all preparation for visitorsDaily inspection of all visitor areasReporting any maintenance or HandS issuesEnsure all catering and retail equipment is in working order, maintained and servicedManaging all administration and invoicing for catering and retail ..... full job details .....