Visitor Experience Officer

Summary Being a Visitor Experience Officer for the National Trust is all about people - connecting with them, inspiring them, and making sure they have the best possible day when they come to visit. You''ll work 30 hours per week on a rota basis, including weekends, bank holidays and occasional evenings. Typical working hours are 9am - 5pm. Interview date: 20th October 2026 What it''s like to work here Reporting to the Visitor Operations and Experience Manager, you''ll be working in a team of 4 across the Herefordshire portfolio made up of Berrington Hall, Brockhampton Estate, Croft Castle and The Weir Garden. What you''ll be doing As Visitor Experience Officer, your main focus will be on providing a great service for visitors. With your team, you''ll be welcoming people and inspiring them to really get to know the Herefordshire properties . This will include devising and running events and activities, and creating interpretive displays and other ways of bringing the place, and its stories, to life for everyone who comes here. You''ll encourage visitors to take a closer look at artworks or precious objects cared for by the Trust. You will be supervising and supporting volunteers and organising rotas. You''re likely to be checking standards of presentation on site, or helping to write for our web pages. Who we''re looking for We''d love to hear from you if you''re: used to multiple deadlines and managing your own workload skilled in organisation and planning, with a good ..... full job details .....