Visitor Experience Officer

Job Purpose We are looking for a versatile and enthusiastic public-facing team member to support the development, launch and operation of ANT s new commercial ventures - including plans to launch ecotourism, commercial rental offerings at Lower Chew Forest and carry out scoping of green burials - to start generating commercial income which can go back into supporting the charity s ongoing work. This is a dynamic role that will involve supporting the successful launch and operation of new ventures through focusing on optimising and improving the experience of paying visitors to the site, taking into account all aspects of their journey with us - from hearing about us and booking to their actual visit, and onto aftercare and follow-ups to encourage repeat visits. As part of this, the role will also support the development of new branding and marketing materials and added value extras that can enhance the visitor experience and generate additional revenue. You will be joining a small but mighty team working hard to make exciting new ideas a reality and a success. Main responsibilities Leading on ensuring excellent visitor experience, including facilitating bookings; fielding customer service needs, enquiries and issues (digital, on the phone and in person); identifying and solving or escalating issues; and tailoring our digital marketing and on-site offerings to ensure guest satisfaction Supporting with the development of new branding and marketing materials for commercial ..... full job details .....