Visitor Experience & Engagement Facilitator, WELLCOME TRUST

Overview

Wellcome Collection is a free museum and library exploring health and human experience, where you can enjoy exhibitions, museum and library collections, public events, and a vibrant shop and café. We also publish books and online stories. Wellcome Collection is part of the Wellcome Trust, a global charitable foundation that funds science, leads policy and advocacy campaigns, and builds partnerships to improve health for everyone.We plan to spend £16bn over the next ten years, funding new discoveries in life, health and wellbeing, and tackling three global health challenges: mental health, infectious disease and climate and health. This is a great time to join Wellcome Collection as we embark on an exciting period of change and a new ten-year strategy. This role will help bring to life our vision of a world where everyone''s experience of health matters. We are looking for Visitor Experience and Engagement Facilitators to join our team on a permanent basis.Where in Wellcome will I be working?

You will be working as part of the Visitor Experience and Engagement team at Wellcome Collection, which is at the heart of Wellcome''s work. The team ensures visitors engage with everything Wellcome Collection has to offer through a high-quality, interactive and multi-layered experience, including pre-visit information, in-venue interaction, and post-visit feedback.

What will I be doing?

Provide a consistently excellent experience, ensuring visitors have a safe and enjoyable visit.

Research, develop and deliver high quality and innovative engagement sessions including tours, talks and creative workshops that inspire curiosity and reflect on life, health and wellbeing.

Act as an active ambassador for Wellcome, engaging diverse audiences with the museum and library''s collections, exhibitions and themes, as well as Wellcome''s work in science, research and innovations.

Fulfil back-of-house administrative duties, such as correspondence (feedback and enquiries), group tour bookings, ticket sales, leaflet management, information resource management and visitor insight reporting.

Invigilate the galleries and be present on post at all times to support visitor needs.

Develop inclusion and diversity awareness and skills to facilitate access for all visitors, in line with best practice.

Provide an interpretative role for visitors in galleries, encouraging interaction and engagement with content, and answering questions as fully as possible.

Is this role for me?This role is ideal for individuals with public-facing experience in customer or visitor-centric environments, with significant experience in public speaking, facilitation, or teaching. You should be able to manage varied tasks such as delivering engaging sessions and acting as a fire marshal during emergencies. The role requires flexibility to work on a rota across all days, including evenings and bank holidays, to meet operational requirements. You should be able to communicate complex information creatively and accessibly to diverse audiences and perform IT-related administrative duties (e.g., handling correspondence and visitor insights).

As an ambassador for Wellcome, you will engage a broad audience through museum and library content and activities, contributing to Wellcome Collection''s mission to explore health through exhibitions and collections. This role offers the opportunity to be a vital part of Wellcome''s mission to foster an engaging and inclusive cultural experience.

To apply, please submit an updated CV and answer 2 application questions to demonstrate you meet the minimum requirements for the role.

Minimum Criteria

Demonstrable experience of taking an audience- and outcome-focused approach with a proven capacity to think innovatively and creatively, and a willingness to experiment with new approaches.

Capable of acting as a fire marshal in case of emergency evacuation.

Additional InformationOur Hybrid Way of Working: We strive to build a flexible working environment and this role involves working flexibly Monday to Sunday on a rota basis agreed in advance. Diversity and Inclusion are central to our work; we are committed to a fair and inclusive environment and can discuss flexible working options. We provide adjustments for applicants with a disability or long-term condition. A Basic Disclosure and Barring Service check will be required on conditional offer, with disclosure under the Rehabilitation of Offenders Act 1974. Guidance on disclosure of criminal records is available on the UK Government ..... full job details .....