Visiting Officer

Visiting Officer

Location: Hornton Street, W8 7NX
Start Date: ASAP
Contract Duration: 2+ Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £ 20.86 per day 
Job Ref: (phone number removed)
 
Responsibilities

• Complete home visits to temporary accommodation residents and those applying as homeless, ensuring data collection to shape services and identify high-need groups.
• Conduct dynamic risk assessments to identify health and safety concerns, including fire safety and evacuation capabilities.
• Verify accommodation suitability under relevant legislation and address disrepair issues by liaising with appropriate services.
• Identify and report suspected fraud related to housing tenancies or applications.
• Promote fire safety practices, including testing alarms and referring to the Housing Fire Safety Team when necessary.
• Support vulnerable residents by identifying abuse or neglect, ensuring they receive appropriate support.
• Advise residents on capital works plans and provide feedback to relevant teams.
• Capture and verify household data to ensure adequate tenant support.
• Encourage residents to complete Equality Monitoring forms to enhance service profiling.
• Respond to emergency incidents and integrate learning into service improvements.
• Provide tenancy and housing advice, referring residents to relevant departments when needed.
• Participate in service improvement initiatives and resident meetings to enhance service delivery.
• Communicate updates on homelessness prevention, estate improvements, and resident engagement projects.
• Identify complex cases for follow-up and coordinate with relevant teams to ensure service delivery.
• Facilitate referrals to support services, such as employment support and social care.
• Ensure timely, high-quality written correspondence and accurate record-keeping of home visits.
• Deliver empathetic and professional customer experiences, adhering to customer care standards.
• Comply with Data Protection Act and relevant legislation in all duties.
• Adhere to the Council’s Health and Safety Policy and perform any additional reasonable duties.

Person Specification

• Commitment to Equal Opportunity, Customer Care, and service delivery policies.
• GCSE pass in English and maths or equivalent qualifications.
• Experience in housing services, supporting tenancy sustainability, and working with support services.
• Knowledge of landlord obligations, safeguarding, and housing legislation.
• Excellent customer service skills and ability to work independently under pressure.
• Proficient in using technology and maintaining confidentiality.
• Strong communication skills, both written and oral, with a non-judgmental approach to diverse communities.
• Understanding of health, fire safety, welfare, and employment legislation.
• Ability to work flexibly and achieve performance indicators.
• Capacity to inspire change and provide guidance to residents.
• Commitment to Council values: Putting Communities First, Respect, Integrity, and Working Together.

 
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