Virtual Inspector

Job Title: Virtual InspectorLocation: SussexContract Type: Permanent Hours: Full-time, 38 hours, Monday - Friday Salary: up to £31,000 depending on experienceAbout the role:We are seeking a professional who possess a wealth of knowledge in the water industry and water supply networks, gained from a previous customer-facing role. By leveraging the power of video, imagery, and AI, you will expertly handle customer calls to analyse their issue and swiftly determine the best next course of action, enabling us to achieve speedy resolutions.Are you passionate about making a difference, solving complex problems, and delivering exceptional service to our customers? Then why not leverage your technical expertise in water networks and become a key member of our innovative Virtual Triage team? What you will be responsible for:You will be coordinating third-party involvement for repairs which will be a seamless process for you, as you demonstrate your adeptness in managing customer interactions and raising work orders using our contact centre systems. Your technical experience, preferably in a Network Service Inspector role, positions you for success, and we will continue to invest in your growth through further training opportunities. Southern Water is at the forefront of transforming Britain''s water industry, investing significantly to enhance resilience, sustainability, and service excellence. With £7.8bn planned investment for 2025-30, this is an unparalleled opportunity to join a ..... full job details .....