Vice President, Operations Strategy and Delivery, Fraud and Financial Crime

As a Vice President - Operations Strategy and Delivery - Fraud and Financial Crime you''ll balance tactical delivery and strategic direction setting. You will work across teams within Fraud and Financial Crime to enhance our operations for our people, processes, and customer journeys. Job Responsibilities Focus on developing a high performing business operations function, delivering optimised service experience within Fraud and Financial Crime Operations Work collaboratively with the relevant teams to continuously improve operational and business performance to optimise both the customer and employee experience Define, implement and maintain operational excellence across the operations teams, ensuring the customer experience is unique, fair, consistent, transparent and enables the delivery of exceptional service Act as subject matter expert for best in class digital business policy, processes, products and solutions Collaborate with technology and process engineering teams to design best in class business customer experiences while mitigating risks Manage stakeholder relationships working with global teams to ensure we deliver exceptional service at all times Operate effectively in a virtual team working environment using empowerment to create a right first time culture for colleagues and customers Required qualifications, capabilities and skills Relevant expertise in Financial Services banking or another heavily regulated industry Proven ability to work collaboratively ..... full job details .....