Vice President, Client Partner / Account Manager - Insurance

OverviewThe

Vice President – Account Manager

will be responsible for

leading and expanding

client engagement for strategic accounts based in the Insurance industry. This role demands a dynamic leader who can manage existing client relationships,

elevate the client experience , and drive significant portfolio growth through strategic account planning and solution delivery. Manage and nourish existing client relationships while proactively evolving them into broader,

value-driven partnerships . Act as a

trusted advisor to clients , providing insights and thought leadership that influence strategic decisions.

Reporting directly to the SVP, Insurance and Healthcare Lifesciences, - EMEA, the VP should have demonstrated experience in building and maintaining strong relationships with senior executives, as well as proven success in

managing complex sales cycles

and achieving revenue targets.

The VP will collaborate across internal and external teams to deliver the full spectrum of EXL’s service offerings—namely Data Management, Digital Engineering, Analytics and AI, Revenue integrity services, FandA Ops and Domain operations —ensuring solutions are aligned with client goals and deliver measurable business value. Focus will be on scaling growth, managing complex deals, and

transforming traditional client relationships into strategic partnerships .

As part of your duties, you will be responsible for:

Define and drive the growth strategy for Tier 1 Personal Lines insurance accounts, building strong relationships with CXOs, Heads of Transformation, Operations Directors and other key stakeholders.

Develop detailed account plans that map EXL’s capabilities to client strategy and critical business challenges, identifying opportunities for new services, competitive displacement, and process improvements.

Act as the primary liaison for strategic accounts, orchestrating both internal teams and external partners to deliver best-in-class outsourcing and transformation solutions.

Maintain oversight of revenue, gross margin and PandL performance, ensuring financial health while exceeding client expectations.

Manage contracts and governance processes, ensuring smooth operations across staffing, agreements and delivery.

Provide market intelligence and competitor insights to shape client strategies and maintain a competitive edge.

Collaborate across EXL’s portfolio—Data Management, Digital Engineering, Analytics and AI, Revenue Integrity, FandA and Domain Operations—to deliver innovative, integrated solutions with measurable impact.

Qualifications and experience we consider to be essential for the role:

15+ years of experience leading and expanding client engagements, with a proven track record in account management, sales, or business development within the Insurance sector.

Minimum 10 years of experience working within or with Insurance companies, with senior-level account management exposure to Tier 1 insurers and key stakeholders.

Deep understanding of Policy and Claims Operations, Underwriting, Analytics, and Digital Operations/BPS, including best-in-class processes and emerging trends.

Strong knowledge of the evolving insurance landscape, including offshore delivery models and digital transformation.

Demonstrated ability to drive business growth while maintaining a client-centric approach, aligning client needs with EXL’s offerings in AI, analytics, cloud, automation, and digital operations.

Skilled at leading cross-functional teams, influencing across matrixed organisations, and collaborating with transformation leaders to deliver strategic outcomes.

Experienced in talent development, setting high delivery standards, and providing thought leadership and strategic guidance to clients.

Strong curiosity and working knowledge of data, AI, and digital transformation, with practical understanding of their enterprise applications.

Exceptional communication and interpersonal skills, with executive presence and advanced presentation ability.

Highly professional approach with strong people management skills and the ability to build trusted client and colleague relationships.

Calm, sound judgement when managing unexpected or delicate situations.

Strong organisational skills with the ability to manage multiple priorities and meet deadlines under pressure.

As part of a leading global analytics and digital solutions company, you can look forward to:

A competitive salary with a generous bonus, private healthcare, critical illness life assurance at 4 x your annual salary, income protection insurance, and a rewarding pension.

EXL provides everyday financial well-being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers. We also offer a Cycle Scheme where you can save money on bikes and cycling accessories.

At

EXL , we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees have the opportunity to enhance their skills and stay up to date with the latest trends and technologies.

As an Equal Opportunity Employer,

EXL

is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status.

EXL

employees are eligible to purchase stock as part of our Employee Stock Purchase Plan (ESPP).

At

EXL , we offer a flexible hybrid working model that allows employees to live a balanced, healthy lifestyle while strengthening our culture of collaboration.

To be considered for this role, you must already be eligible to work in the United Kingdom.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales, Consulting, and Information Technology

Industries: Business Consulting and Services, Insurance, and IT Services and IT ..... full job details .....