UX Researcher, Global Last Mile Standards

Overview

UX Researcher, Global Last Mile Standards at Amazon. You will deliver high quality standard work audits and risk assessment activities within the Global Last Mile Supply Chain, supporting standard work compliance across North America (NA), Europe (EU), Japan (JP) and Rest of World (ROW) as well as other operational nodes. This role is part of the Global Standards and Customer Excellence (GSCE) Audit Team, a global, fast paced, dynamic group partnering with business teams to deliver an effective audit platform.Responsibilities

Lead UX research projects related to audit user behavior and audit platform design; apply a range of methodologies; define research objectives, target users, protocols, data collection, analysis, and synthesis; translate complex data into actionable insights.Provide insights into customer needs and market opportunities; articulate customer pain points and make recommendations to resolve them; champion customer insights that impact products.Create and deliver research reports, user quotes, and videos with consistent high quality; contribute to end-to-end research efforts that influence product decisions.Basic Qualifications

5+ years of proven success leading User Research projects with demonstrated impactBachelor\''s degree in HCDE, Human Factors, Cognitive Psychology, or a related fieldA strong research portfolio demonstrating past work experience and deliverablesExperience conducting both strategic and tactical research studiesProven track record of influencing product decisions through research insightsPreferred Qualifications

MS in Human Factors, HCDE, or Cognitive PsychologyExperience with AI/ML and LLM-based technologies researchStrong quantitative data analysis and statistical skillsExceptional ability to communicate complex concepts clearly across audiences and organizational levelsExperience working in fast-paced, ambiguous environmentsExperience conducting global research studiesCompany and Compliance

Amazon is an equal opportunities employer. We value diversity and do not discriminate based on protected status. Privacy notices and accommodation information are available for candidates. Job location: London, England, United Kingdom. Job ID: ..... full job details .....