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Permanent

Utilities Metering Customer Service

Bury
money-bag £25000 - £27000/annum Plus Bens and bonus
Posted 1 week ago

My-client-is-seeking-a-motivated-and-customer-focused-Customer-Service-Advisor-to-join-our-team-in-Bury.-Working-within-the-utilities-sector-(energy,-water,-or-gas),-you-will-be-the-first-point-of-contact-for-customers,-delivering-a-high-standard-of-service-and-support-across-a-range-of-enquiries.

Key-Responsibilities

  • Handle-inbound-and-outbound-customer-calls,-emails,-and-online-enquiries
  • Resolve-customer-queries-relating-to-billing,-accounts,-meter-readings,-and-service-issues
  • Provide-clear-and-accurate-information-regarding-tariffs,-usage,-and-services
  • Support-customers-with-payment-plans-and-account-management
  • Log-all-customer-interactions-accurately-on-internal-systems
  • Escalate-complex-or-unresolved-issues-to-relevant-departments
  • Ensure-compliance-with-industry-regulations-and-company-policies
  • Deliver-excellent-customer-service-in-line-with-company-standards-and-KPIs

Key-Skills-&-Experience

  • Previous-experience-in-a-customer-service-or-contact-centre-role
  • Excellent-communication-and-interpersonal-skills
  • Ability-to-manage-a-high-volume-of-enquiries-in-a-fast-paced-environment
  • Strong-problem-solving-skills-and-attention-to-detail
  • Good-IT-skills,-including-experience-with-CRM-systems

Desirable-Experience

  • Experience-within-the-utilities-sector-(energy,-water,-or-gas)
  • Knowledge-of-billing-systems-or-regulatory-frameworks
  • Experience-handling-complaints-or-vulnerable-customers

Personal-Attributes

  • Customer-focused-with-a-positive,-empathetic-approach
  • Reliable,-organised,-and-able-to-prioritise-workload
  • Team-player-with-a-proactive-mindset
  • Eager-to-learn-and-develop-within-the-role

What-is-on-offer

  • Competitive-salary-and-benefits-package-including-a-bonus
  • Full-training-and-ongoing-support
  • Opportunities-for-career-progression-within-the-utilities-sector
  • Supportive-and-collaborative-team-environment

Apply-now-to-join-a-growing-organisation-and-build-your-career-within-the-customer-service-sector-

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