Utilities Metering Customer Service

My-client-is-seeking-a-motivated-and-customer-focused-Customer-Service-Advisor-to-join-our-team-in-Bury.-Working-within-the-utilities-sector-(energy,-water,-or-gas),-you-will-be-the-first-point-of-contact-for-customers,-delivering-a-high-standard-of-service-and-support-across-a-range-of-enquiries.

Key-Responsibilities

• Handle-inbound-and-outbound-customer-calls,-emails,-and-online-enquiries
• Resolve-customer-queries-relating-to-billing,-accounts,-meter-readings,-and-service-issues
• Provide-clear-and-accurate-information-regarding-tariffs,-usage,-and-services
• Support-customers-with-payment-plans-and-account-management
• Log-all-customer-interactions-accurately-on-internal-systems
• Escalate-complex-or-unresolved-issues-to-relevant-departments
• Ensure-compliance-with-industry-regulations-and-company-policies
• Deliver-excellent-customer-service-in-line-with-company-standards-and-KPIs

Key-Skills-&-Experience

• Previous-experience-in-a-customer-service-or-contact-centre-role
• Excellent-communication-and-interpersonal-skills
• Ability-to-manage-a-high-volume-of-enquiries-in-a-fast-paced-environment
• Strong-problem-solving-skills-and-attention-to-detail
• Good-IT-skills,-including-experience-with-CRM-systems

Desirable-Experience

• Experience-within-the-utilities-sector-(energy,-water,-or-gas)
• Knowledge-of-billing-systems-or-regulatory-frameworks
• Experience-handling-complaints-or-vulnerable-customers

Personal-Attributes

• Customer-focused-with-a-positive,-empathetic-approach
• Reliable,-organised,-and-able-to-prioritise-workload
• Team-player-with-a-proactive-mindset
• Eager-to-learn-and-develop-within-the-role

What-is-on-offer

• Competitive-salary-and-benefits-package-including-a-bonus
• Full-training-and-ongoing-support
• Opportunities-for-career-progression-within-the-utilities-sector
• Supportive-and-collaborative-team-environment

Apply-now-to-join-a-growing-organisation-and-build-your-career-within-the-customer-service-sector-