https://jobs.co.uk/job/user-support-officer-mysociety--c4380f69-f03f-4fbc-a16c-b61d0b9d8be6 RSS feed for User Support Officer at MySociety. en-gb Sat, 02 May 2026 08:48:13 GMT https://jobs.co.uk/job/user-support-officer-mysociety--c4380f69-f03f-4fbc-a16c-b61d0b9d8be6 https://jobs.co.uk/job/user-support-officer-mysociety--c4380f69-f03f-4fbc-a16c-b61d0b9d8be6 Fri, 01 May 2026 11:51:12 GMT Location: London | Salary: 28000.00-28000.00 Annual | Type: Permanent | User Support Officer We are seeking a detail-focused User Support Officer to deliver high-quality support across digital public services in a fully remote, flexible role. Position: User Support Officer Salary: £28,000 to £30,000 FTE (pro rata) Location: Remote, UK-based Hours: Part time, 20 hours per week (4 hours per day, split across 5 days) Contract: Permanent Closing Date: Sunday 3 May 2026 Interviews: Mid May via video About the role This is an opportunity to join a purpose-driven organisation delivering digital services that support public engagement and access to information. You will manage a varied caseload of user enquiries, ensuring a high standard of support while identifying and handling sensitive or high-risk cases appropriately. Key responsibilities include: Managing incoming enquiries across multiple digital platforms Triaging, prioritising and responding to user queries efficiently Identifying and escalating high-risk, safeguarding or data protection issues Providing clear guidance to users, including those in complex or difficult situations Maintaining accurate records and ensuring enquiries are followed through to resolution Identifying trends or recurring issu... Permanent