https://jobs.co.uk/job/user-support-engineer-hays-technology--d2a20fa0-a0ba-470d-a4b9-cc8c88ef6e4d RSS feed for User Support Engineer at Hays Technology. en-gb Sat, 17 Oct 2026 02:03:53 GMT https://jobs.co.uk/job/user-support-engineer-hays-technology--d2a20fa0-a0ba-470d-a4b9-cc8c88ef6e4d https://jobs.co.uk/job/user-support-engineer-hays-technology--d2a20fa0-a0ba-470d-a4b9-cc8c88ef6e4d Fri, 16 Oct 2026 11:54:20 GMT Location: City | Salary: 150000.00-150000.00 Daily | Type: Contract | IT User Support Engineer 160 Per Day, Inside IR35 Cardiff Hybrid 3-Month Contract Your new role We are looking for a customer-focused User Support Engineer to provide first-line technical support to internal users. You will act as the first point of contact for IT queries, diagnosing and resolving a broad range of hardware, software and account-related issues.Key Responsibilities:Act as the first point of contact for internal IT support queries.Log, categorise and prioritise incidents and service requests in line with agreed SLAs.Diagnose, troubleshoot and resolve first-line hardware and software issues.Provide account administration and user support within Active Directory.Support users across Microsoft 365, Windows 11 and Microsoft Teams.Provide assistance with laptops, desktops, iPads, smartphones and other end-user devices.Support Microsoft Teams and associated telephony systems.Escalate more complex technical issues to the appropriate IT teams where required.Maintain and improve the internal IT knowledge base.Provide guidance and training to users on IT systems and applications.Contribute towards continual service improvement, identifying opportunities to improve the user exp... Contract