User Researcher/Service Designer - Contract Inside IR35 - Leeds, UK (Mostly remote)

Key responsibilities: User-centred design Scope and deliver components of end-to-end user research activities in a variety of programme contexts Recommend and execute appropriate user research activities based on project needs Create and maintain phase-appropriate user research deliverables Clearly articulate project problems, scopes, and success criteria to diverse audiences through compelling communication Respond to challenges, supporting the team to reach a resolution Support clients through all phases of the design process, from ideation to implementation Stakeholder management Effectively communicate with stakeholders within your client team, ensuring alignment and buy-in, being seen by the client project team and senior client stakeholders as experienced in your profession and in UCD Upskill and educate stakeholders and colleagues on user-centred design approaches and methods, and agile approaches to transformation and delivery Show commercial awareness, looking for new opportunities to deliver for the client or identifying opportunities for cross-selling services Raise blockers or risks within the delivery for the team, supporting the delivery manager (or project lead) to resolve these Requirements: Experience: Demonstratable user research experience within agile teams and complex programmes Demonstrated application of user research methods and tools Proven experience in conducting user research and translating findings into actionable insights Experience in ..... full job details .....