User Researcher

Role: User ResearcherDuration: March 2027Rate: 500 per dayIR35: Inside IR35Location: 2x/month in London. Overview We are supporting a national NHS service and are looking for an experienced User Researcher with strong NHS experience.This role will play a key part in shaping a national service by leading user centred research across a complex healthcare landscape. You will work closely with product, delivery and business analysis teams to ensure the service is grounded in real user needs and aligned to NHS standards. Key ResponsibilitiesLead end to end user research activities throughout discoveryDesign research plans aligned to programme objectivesConduct qualitative research including interviews, usability testing and contextual enquiryEngage a broad range of users including clinical, operational and administrative stakeholdersSynthesise findings into clear insights, themes and actionable recommendationsProduce artefacts such as research reports, personas, journey maps and service blueprintsWork closely with Product Managers, Designers and Business Analysts to shape future state designPresent findings confidently to senior stakeholders and governance forums Essential ExperienceProven experience as a User Researcher within the NHSExperience delivering research within national or large scale NHS servicesStrong discovery phase experience within digital or transformation programmesExperience working in complex stakeholder environmentsAbility to translate research findings into ..... full job details .....