User Researcher

User Researcher (FCSF141) Contract: Fixed term until 30 June 2028, working 35 hours per week (Arts Council also recognises the benefit of flexible working as a valued part of the way we work, and welcome applications from individuals who require flexibility) Salary: £38,689 per annum plus benefits including a final salary pension scheme, generous annual leave, and flexible and hybrid working. Location: Birmingham, Manchester or Nottingham (The role will be based in one of the listed locations; however, we are operating a hybrid way of working and support our staff to make use of remote working options when combined with regular on-site contact days with other members of the team, normally 1-2 days a week) As a User Researcher, you will plan and conduct user research across a range of projects, using methods such as interviews, focus groups, roundtables and usability testing You will engage with a diverse range of users across the arts and culture sector, including individuals, organisations and underrepresented communities. You will design inclusive and accessible research approaches, ensuring participation from people with different backgrounds and access needs. Working closely with service designers, product managers and delivery teams, you will help define research questions, analyse findings and translate evidence into actionable recommendations. You will evaluate user journeys and experiences, identifying opportunities to improve ..... full job details .....