User Researcher

User Researcher - Digital Customer Experience Manchester Hybrid - 3 days per week on-site£60,000-£75,000 + benefits Permanent Put users at the heart of what gets designed. We''re looking for an experienced User Researcher to join a growing Digital Customer Experience practice and help shape services that genuinely meet the needs of the people who use them. You''ll work across complex transformation programmes, using research, evidence, data and emerging AI tools to uncover insight, influence decisions and improve digital products and services. This is an opportunity to take user research beyond data collection - becoming a strategic storyteller and trusted voice for the user. What you''ll do Lead user research across discovery, design and delivery Choose and apply the right qualitative, quantitative or mixed-method approach Run interviews, observations, diary studies, usability testing and surveys Work closely with designers, product managers, developers and stakeholders Use prototypes to test assumptions, hypotheses and user journeys Synthesise research into clear, actionable insights Present findings and influence evidence-based design decisions Explore AI-enhanced research methods to increase efficiency and scale Help ensure AI-enabled services remain ethical, inclusive and genuinely user-centred What we''re looking for Strong hands-on User Research experience across the product/service lifecycle Experience working with GDS service standards and design principles ..... full job details .....