User Experience Design - Service Designer

Job Post: User Experience Design - Service Designer (Hybrid Contract)Title: User Experience Designer - Service Design Location: Newcastle, UK (Hybrid Working Model)Are you a highly strategic Service Designer ready to lead complex system change? We are seeking a seasoned expert to drive a human-centered design process across the entire service life cycle, balancing deep user insights with core business strategy. This is a high-impact, 10-month contract role where your expertise will directly shape our service ecosystem The Role: Strategic Impact andamp; LeadershipAs our Service Designer, you will be responsible for defining and implementing service improvements across all project phases-from initial framing to final deployment. You will function as a Subject Matter Expert, collaborating across engineering, product, and business teams to ensure holistic, effective service delivery.Key Responsibilities:Ethnographic Research: Conduct advanced ethnographic research to identify true user needs and pain points.Insight Synthesis: Interpret and synthesize human insights, ensuring they are balanced against strategic business, technical, and brand inputs.Artifact Creation: Create detailed User Journey Maps and facilitate the development of Service Blueprints to visualize the end-to-end experience.Collaboration andamp; Facilitation: Plan and lead cross-functional workshops to gather insights, align teams, and foster collaboration.System Design: Provide expert-level solutions to complex ..... full job details .....