Urgent Care Coordinator -Part-time(Out of hours, Shropshire, Telford and Wrekin)

OverviewAre you interested in joining a dynamic team that provides the best possible care to patients? Are you seeking a new challenge and an opportunity to advance your career while gaining valuable experience within an Urgent Care setting? We would love to hear from you!

Following our recent organisational growth, we are happy to announce a new role opening to join our forward thinking team in

Shropshire, Telford and Wrekin , supporting the delivery of the GP Out of Hours and Care Coordination services.

About The RoleBased in our

Telford Headquarters , the Urgent Care Coordinator is a multi-faceted 24/7 role requiring excellent communication skills, in-depth knowledge of operational processes, and a pro-active can-do attitude. The role ranges from being a responsive point of contact in the Single Point of Access (SPA) to shift coordination for the SPA and the Out of Hours Urgent Care service.

Please note, as our operation runs around the clock, 365 days a year, you’ll need to bring a flexible approach to working hours because our shift patterns include days/weekends, overnights and Bank Holidays.

Whilst the service does not go live until 1st October, we will commence training for successful candidates ahead of that time.

About YouYou work at the heart of our Urgent Care team and ensure the best possible care is delivered to patients and service users. Our service can be extremely busy at times, but you will thoroughly enjoy this environment where no two days are the same. If you are organised and enjoy planning, then your day could look something like this:

Responsive point of contact for medical, clinical and healthcare professionals. This includes working with the ambulance service and NHS 111

Planning ahead to ensure people and resources are best utilised

Assisting clinicians to access community health teams

Supervising operational staff

Key Skills And Experience

A good standard of general education

Experience in a similar role

Excellent communication skills

Attention to detail

Ability to prioritise your workload

Caring and empathetic nature

About UsOur Integrated Urgent Care (IUC) is a service offered to patients who are registered with a General Practitioner within the Bath and North East Somerset, Swindon, and Wiltshire Integrated Care System. We will commence our Shropshire, Telford and Wrekin services on 1st October 2025; these include GP Out of Hours and Care Coordination Services.

Medvivo became part of the HealthHero group in 2020, providing Integrated Urgent Care service provision and expertise. As the European leader in digital primary care, HealthHero caters to millions across the UK, Ireland, France, and Germany, with our mission to improve lives and simplify healthcare. We cater for whole health, from prevention to long-term health management.

We’re proud to be recognised as a Great Place to Work, reflecting our commitment to a supportive and engaging culture. We have also been featured as the fastest growing digital healthcare company of scale in the first

Sunday Times 100 Tech list . This recognition shows our impact in the digital health sector and our dedication to innovation and excellence.

Why us?Our values guide us every day as we strive to Simplify, Own, Aspire and Respect (SOAR). We reward ourselves when we succeed. We value time, and we have some suggestions to help you better understand Health Hero Integrated Care Clinical Services and to familiarise yourself with our Quality Account. Please click on the hyperlinks above to learn more about us in just a few moments.

What We Offer

Generous holiday of up to 33 days per annum inclusive of bank holidays (pro-rata)

Company Pension Scheme

Simply Health cash plan membership

Discretionary bonus scheme

Life Assurance

A base rate of £13.11/hr + evening and weekend enhancements of up to £17.70/hr (dependent on shift times)

Free staff parking

ApplyIf you are interested in making a difference and believe this role is a good fit for you, we would love to hear from you. For a complete job description or if you have any questions, please contact our Recruitment Team at

UC-Recruitment@healthhero.com

Closing date:

Friday 19th September 2025 (5pm)

Office based:

Grosvenor House, Telford

Additional Information

We reserve the right to close this job in the event we receive a sufficient number of applications

Please note that we are unable to offer a sponsor licence to candidates who require sponsorship from their employer

Kindly note that we might require a degree of flexibility during the first four weeks of employment for training purposes, subject to confirmation

Equality, Inclusivity and DiversityIn line with our commitment to equality, inclusivity and diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. We welcome diverse applications from candidates irrespective of age, disability, gender reassignment, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We are a certified Disability Confident Employer and can provide reasonable adjustments during the application process; please contact us at UC-Recruitment@healthhero.com if needed.

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