Urgent Care Coordinator - Part-time (Out of hours, set shift pattern)

Urgent Care Coordinator - Part-time (Out of hours, set shift pattern)We have an opportunity for one enthusiastic individual to join our Urgent Care team as an Urgent Care Coordinator, on an out-of-hours basis, including weekday overnights and weekend shifts. We are looking for someone who thrives in a busy and varied environment and wants to be part of a high-performing and supportive team.

Please note that upon applying for this role, we will share our set rota pattern with you for consideration.

About the RoleThe Urgent Care Coordinator is a multi-faceted 24/7 role requiring excellent communication skills and in-depth knowledge of operational processes, with a pro-active can-do attitude. The role ranges from being a responsive point of contact in the Single Point of Access (SPA) to shift coordination for the SPA and the Out of Hours Urgent Care service. Because our operation runs 365 days a year, you will need a flexible approach to working hours, including days/weekends, overnights and Bank Holidays.

About YouIf you are seeking career progression or a new challenge, this position offers a unique experience with the support of a thriving team. We provide training and ongoing professional development to help you be confident in your role. You will work at the heart of our Urgent Care team to ensure the best possible care is delivered to patients and service users. Our service can be very busy, but you will enjoy this environment where no two days are the same. If you are organised and enjoy planning, your day could include:

Responsive point of contact for medical, clinical and healthcare professionals, including the ambulance service and NHS 111

Planning ahead to ensure people and resources are best utilised

Assisting clinicians to access community health teams

Supervising operational staff

Key Skills and Experience

A good standard of general education

Experience in a similar role

Excellent communication skills

Attention to detail

Ability to prioritise your workload

Caring and empathetic nature

About UsOur Integrated Urgent Care (IUC) is a service for patients registered with a General Practitioner within the Bath and North East Somerset, Swindon, and Wiltshire Integrated Care System. Medvivo became part of HealthHero in 2020, providing Integrated Urgent Care services. HealthHero is a leading digital health group serving millions across the UK and beyond, with a mission to improve lives and simplify healthcare.

We are proud to be recognised as a Great Place to Work and have been featured in the Sunday Times 100 Tech list. We are committed to excellence in person-centred care and have achieved two consecutive outstanding ratings by the Care Quality Commission.

Why Us?Our SOAR values guide us daily: Simplify, Own, Aspire and Respect. We value time and aim to provide clear information to help you understand Health Hero Integrated Care Clinical Services.

What We Offer

Generous holiday of up to 33 days per annum inclusive of bank holidays (pro-rata)

Company Pension Scheme

Simply Health cash plan membership

Discretionary bonus scheme

Life Assurance

Base rate of £13.11/hr + evening and weekend enhancements up to £17.70/hr (dependent on shift times)

Free staff parking

ApplyIf you are interested in making a difference and believe this role is a good fit, we would love to hear from you. For a complete job description or if you have any questions, please contact our Recruitment Team atUC-Recruitment@healthhero.com

Closing date:

Friday 12th September 2025 (5pm)

Office based:

Chippenham, Wiltshire

Additional Information

We reserve the right to close this job if we receive a sufficient number of applications

We are unable to sponsor visas for candidates requiring sponsorship

We may require flexibility during the first four weeks of employment for training purposes

Equality, Inclusivity and DiversityWe welcome applications from all suitably qualified candidates. We are committed to equality and diversity and aim to establish an inclusive working environment. We welcome diverse applications irrespective of age, disability, gender identity, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We are a Disability Confident Employer and can provide reasonable adjustments during the application process. Please contact UC-Recruitment@healthhero.com with any adjustments needed.

SafeguardingPlease see information relating to our commitment to safeguarding as a provider of healthcare.

Seniority level: Entry level

Employment type: Part-time

Job function: Other

Industries: IT Services and IT ..... full job details .....